Exceeding SLA’s with a Fortune 500 Financial Institution

$330,000 Recovered in Year One: How a Fortune 500 Financial Insitution Turned ITAD into Revenue

A Fortune 500 Financial Institution was leaving serious money on the table with their previous ITAD vendor; low resale returns, rising logistics costs, and missed SLAs that created operational chaos. Within the first year of partnering with Dynamic, they recovered over $330,000 in value while improving service, expanding globally, and turning their ITAD program from a cost center into a financial win.

CHALLENGES

Improving Vendor Client Relationship

A Fortune 500 Financial Institution was facing challenges with its ITAD vendor, including:

• Meeting SLAs: The client struggled with their previous vendor to receive timely pick up, settlements, and reporting.
• Communication Breakdown: Keeping the client abreast of request receipts was important to ensuring their program was running smoothly.
• Value Return Challenges: Significant price hikes surrounding transportation, coupled with low ROI on resale, were not being addressed by the previous vendor.

THE SOLUTION

Partnership Built on Communication

Dynamic Lifecycle Innovations built a customized offering focused on providing premier service through:

• Exceeding SLAs: Dedication to a three-day timeline from request to pick up against an SLA of five days.
• High Levels of Communication: Dynamic commits to responding to all pickup requests within one business day.
• Stable Costs, Improved Value: By providing consistent costs, and improving on resale value and revenue share, Dynamic helped turn the clients ITAD program into a financial win.

Conclusion

From Consistency to Expansion

The collaboration between the Fortune 500 Financial Institution and Dynamic Lifecycle Innovations has set a benchmark in the ITAD industry for customer service excellence. with improvement in meeting SLAs, logistics costs, and a greater return than their previous vendor, the partnership has grown to include international locations. This case study exemplifies how improvements in operational efficiency can lead to a growth in partnership.