Identifying Opportunities for your IT Asset Disposition Program with the RFP toolkit

11/04/26

ITAD has an opportunity to be more than status quo.

In a recent podcast about IT asset disposition (ITAD) integrations with ServiceNow, Casey Dingfelder, EVP of ITAD and Conner Knerzer, ITAD Solutions Executive, shared their experiences helping Fortune 500 enterprises simplify ITAD through a ServiceNow app. These organizations were consistent in their feedback: they never realized their ITAD process could be integrated directly into the ServiceNow workflows they already use.

They aren’t alone. When we polled attendees at ServiceNow Nexus for Asset Managers about whether they automate their ITAD process, not one said yes.

ITAD is often the manual step that finishes an otherwise automated lifecycle. Assets that were tracked automatically from procurement through deployment are suddenly handed off through spreadsheets, emails, and disparate vendor portals. Why is this the case?

When manual work is accepted as normal, there’s little pressure to improve it. ITAD programs are usually judged by traditional metrics such as service cost, resale returns, and auditable compliance. These metrics matter, but when they’re the only KPIs for the process, they can hide both the manual work taking place and other chances to improve.

Automation is just one of the opportunities that traditional metrics leave unseen. Others show up in resale strategy, logistics, reporting, and sustainability. This article covers where ITAM and procurement teams can look for those opportunities, and how to use the ITAD RFP Toolkit to find them in your own program.

Measuring the Full Value of ITAD

IT asset management teams and procurement teams can work together to evaluate both direct and indirect program costs. This assessment can help identify those opportunities beyond the balance sheet to optimize an ITAD program.

Are You Measuring the Full Value of Your ITAD Program?

Traditional measurement	What else should you evaluate?	Potential opportunity
Service fees	Internal time spent scheduling pickups, coordinating vendors, and managing invoices	Lower administrative costs
Resale revenue	Processing timelines, remarketing strategies, and asset value retention	Greater financial return
Data destruction certifications	Accessibility of certificates, automated reporting, and integration with ITAM systems	Reduced audit preparation time
Logistics costs	Number of handoffs, geographic coverage, and transportation coordination	More efficient logistics
Vendor reporting	Manual reconciliation, data accuracy, and timely asset visibility	Less manual work and better decision-making
Environmental compliance	Reuse performance, downstream transparency, and sustainability reporting	Stronger sustainability outcomes

These opportunities are not to evaluate gaps with an internal team or with a vendor, but to assess where improvements can be made.

When manual work is accepted as normal, there’s little pressure to improve it.

Manual Work, Value Recovery, and More

The opportunities for improving ITAD efficiency seem simple: more efficient inputs from the internal team during the disposal process and more profitable outputs from the vendor during the resale process. However, there are nuances to each that can be different for every program.

Is the process somewhat automated?

If the team is scheduling pickups via email, then manually reconciling destruction on a spreadsheet, that is time lost that could be spent on business priorities. If Certificates of Destruction are saved on personal computers, audits become lengthy exercises in searching through folders. The ITAD industry now offers far more Integration and automation solutions than it did even a few years ago which presents a key opportunity for improvement.

Is resale following a sound strategy?

Financial returns depend on multiple factors, including processing speed and internal capabilities around remarketing. Is the ITAD vendor being transparent with their strategies for resale? Even if the revenue share numbers look strong, can they be improved by reviewing the processes? Procurement teams should consider all of these factors as a part of the financial outcome.

What else effects profitability?

Other opportunities such as logistics, coordinating multiple vendors, or even just using a more local processing facility can have great effects on the profitability of an ITAD program.

Turn Insights Into Action with the RFP Toolkit

To identify these opportunities, a structured guide is essential. Dynamic’s ITAD RFP toolkit provides a vendor agnostic guide and worksheet to help assess where a program can be improved. These tools include:

Toolkit resource	How it helps
ITAD Program & Vendor Review	Assess existing program performance, identify gaps, and establish priorities for improvement
Prospective Vendor Evaluation Checklist	Compare vendor capabilities across security, operations, technology, reporting, and sustainability
Vendor Evaluation Resources	Evaluate pricing structures, service capabilities, and overall vendor value

An organization doesn’t need to be actively issuing an RFP to benefit from these assessments. The resources can also support internal program reviews, vendor conversations, and continuous improvement.

Find the Opportunities in Your ITAD Program

Even the most established vendor relationships can benefit from periodic evaluation. Whether you have been using your vendor for 6 months or 6 years, assessing areas where you can both improve is the key to a mutually beneficial partnership. Look beyond the boilerplate answers and find a complete understanding of what your ITAD program costs.

The objective is make informed decisions to maximize program value. The RFP Toolkit gives ITAM and Procurement teams a great place to start this assessment.

Whether you’re evaluating your existing provider or preparing for an RFP, review the resources today to help you make the best decision for your program.

Identifying Opportunities for your IT Asset Disposition Program with the RFP toolkit

Measuring the Full Value of ITAD