A Year of Excellence: What It Meant to Be 2024 ITAD Company of the Year
When we were named ITAD Company of the Year at the 2024 ITAD Summit, it wasn’t just a milestone; it was a reflection of the incredible work, momentum, and innovation happening across Dynamic Lifecycle Innovations. Now, as ITAD Summit 2025 approaches, we’re looking back on the extraordinary year that followed our award and looking forward to what’s next.
The Recognition
This award recognized our commitment to excellence in IT asset disposition, voted on by our peers in the industry. From secure data handling to responsible recycling and resale, this title validated the work of every Dynamic team member, and we’re proud to have set the benchmark in 2024.
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A Look Back: Milestones That Defined Our Year
Launched Our Industry Podcast
We kicked off a new way to connect with the ITAD community: a podcast dedicated to industry trends, stories from the field, and behind-the-scenes perspectives from our team and partners. Check out the SPARK podcast today.
Expanded Our Footprint in Nashville
We opened a new location in Nashville, TN, increasing our presence with over 70,000 square feet of ITAD processing capability. This growth marks Dynamic’s commitment to growing our footprint across the nation.
We gave stakeholders a front-row seat with a stunning drone video that captured its scale, sustainability features, and logistical design.
Took the Stage at Events & Webinars
Our team shared insights on ITAD partnership, ROI maximization, program customization and more at leading conferences and webinars, shaping best practices across the industry.
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Recognition & Results
Featured in the Gartner® Market Guide for ITAD
We were named a Representative Vendor in Gartner’s 2024 Market Guide — a strong signal to our clients and the broader market that Dynamic is a trusted partner for end-to-end ITAD services.
Listened Closely to Our Clients
We continued to measure feedback through NPS and EMT calls, and your quotes made it clear: responsiveness, expertise, and transparency are what set us apart. Our global capabilities, paired with boutique service levels, mean our customers’ needs are met on their terms.
| Metric | Our FY24 Score | Industry Benchmark | What it tells us |
|---|---|---|---|
| NPS | 95 | 40-60 (B2B Average) | Exceptional loyalty – customers are eager to recommend us |
| CES | 9.84/10 | 5-7 Average | Nearly effortless experience – processes are working smoothly |
| CSAT | 9.98/10 | 7.5-8.5 (good) 9+ (excellent) | Consistently high satisfaction – interactions exceed expectations |
Powered Collection Events with our Partners
Our teams supported dozens of environmentally responsible collection events at our partners facilities, helping their team members and communities manage end-of-life electronics efficiently and ethically.
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Capturing a Milestone Moment
On November 15, 2024, our team celebrated in front of the ITAD of the Year signage — a moment of pride and unity we’ll carry forward as we continue to grow.
Certified a Great Place to Work — 7 Years Running
Dynamic was recognized again as a Great Place to Work, a testament to the culture we’ve built and the people who fuel it daily.
Advanced Our ESG Leadership
Our ESG Report and Carbon Inset model reflected the impact we’re making — not just for our clients but for the planet. From measurable sustainability data to actionable plans, we’re driving meaningful change.
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What’s Next?
As our time as ITAD of the Year draws to a close, our commitment to innovation, service, and sustainability is only growing. From our facilities to our partners to the people who make this work possible — thank you for a landmark year.
Stay tuned. There’s more excellence ahead.