Building A Strong Partnership Through Communication
“From the vendor transition to day-to-day management, the Dynamic team has been a timely, responsive, and outstanding partner”
A leading Fortune 50 logistics company faced a critical breakdown in its IT asset disposition (ITAD) program, 1200 pallets of backlogged equipment, rising security concerns, and stalled operational efficiency. Through a structured, collaborative approach, Dynamic Lifecycle Innovations resolved the crisis ahead of schedule. They laid the foundation for a scalable, trust-based partnership that continues to evolve with the client’s growing needs.
Challenges & Opportunities
Critical ITAD Breakdown
The organization faced a pressing logistical and operational challenge: the sudden termination of their previous ITAD vendor had created a 1,200-pallet equipment backlog, stalling workflows and threatening SLA compliance across facilities.
With rising pressure to ensure secure data handling and environmental accountability, the organization initiated a rigorous RFP process in search of a new long-term partner that could resolve the backlog and support evolving needs at scale.
The Solution
Planning & Logistics
Dynamic Lifecycle Innovations responded with a detailed, forward-thinking proposal built around six key pillars of partnership success. This approach not only won the RFP but laid the groundwork for a highly collaborative, continuously evolving relationship.
- Transparency: From Proposal to Onboarding
- Provided detailed responses to RFP with complete SLA modeling and resale pricing visibility.
- Facilitated facility visits and pricing walk-throughs to build mutual trust.
- Developed a clear Service Implementation Plan with milestone mapping and reporting dry runs.
- Collaboration: Seamless Transition & Launch
- Conducted on-site evaluations of all backlogged equipment.
- Created specific SLA targets to eliminate the 1,200-pallet issue.
- Set weekly touchpoints for real-time progress reviews and problem-solving.
- Adaptability: Rapid Problem Resolution
- Cleared the entire backlog ahead of schedule in less than 6 months.
- Delivered $1.1M in resale revenue back to the client.
- Enabled deskside pickups on location to streamline intake.
- Consistency: Operational Excellence
- Regular business reviews maintained SLA alignment and transparency.
- Annual on-site audits ensured security and compliance remained top-tier.
- Pulse checks allowed proactive feedback and ongoing service fine-tuning.
- Continuous Improvement: Co-Innovation
- Implemented new reporting insights tailored to the client’s decision-making needs.
- Created a bilateral feedback loop for emerging service enhancements.
- Conducted resale market evaluations to optimize ROI from device refreshes.
Conclusion
Cultivated a Successful ITAD Partnership
By leveraging strong communication and focusing on customization, we successfully built a lasting partnership that benefited our client.
| Backlog Cleared | <6 Months (Ahead of Schedule) |
| Total Material Processed | 3,364,750 lbs |
| Orders Settled | 179 |
| Locations Serviced | 2 |
| Assets Remarketed | 40,100 |
| Revenue Returned | $3,490,000.00 |
Transparency
A structured and transparent RFP and onboarding process builds trust.
Collaboration
Collaborative problem-solving drives measured results and efficiency.
Communication
Consistent communication and feedback enables continuous service improvement and prevents setbacks.
Scalability
Scalable solutions future-proof the partnership for growth and organizational changes.
ABOUT DYNAMIC LIFECYCLE INNOVATIONS
Dynamic Lifecycle Innovations is a full-service electronics and materials lifecycle management corporation specializing in IT asset disposition, data security, electronics recycling, product refurbishment, remarketing and resale, mobility management, materials recovery, legislative
compliance, and logistics. Dynamic creates customized service packages designed to safeguard sensitive data and protect the environment from e-waste and other pollutants. The company has its headquarters in Onalaska, Wisconsin, with an additional facility in Nashville, Tennessee. For more information, visit www.thinkdynamic.com.